Dear Customer:

On February 15, 2014 ProQuest will make improvements to its internal systems to accomodate a growing number of users and to reduce the need for future downtime.

To minimize the impact to you and your users these enhancements will be installed during an eight hour window of typically low usage from 10:00 UTC through 18:00 UTC.

During this time the following ProQuest products will not be available:

• ProQuest
• ProQuest Dialog
• ProQuest Congressional
• ProQuest K12 databases
• ProQuest Genealogy databases
• ProQuest Digital Microfilm
• RefWorks

See below for a more complete list of times and time zones.

• Eastern Time: Saturday, February 14 at 22:00 for eight (8) hours
• Brazil Summer Time: Sunday, February 15 at 00:00 for eight (8) hours
• British Standard Time: Sunday, February 15 at 03:00 for eight (8) hours
• Central/Western European Time: Sunday, February 15 at 04:00 for eight (8) hours
• Japan/Korea Standard Time: Sunday, February 15 at 12:00 for eight (8) hours
• Malaysia/China Standard Time: Sunday, February 15 at 10:00 for eight (8) hours
• Australia Eastern Daylight Time: Sunday, February 15 at 14:00 for eight (8) hours
• New Zealand Daylight Time: Sunday, February 15 at 16:00 for eight (8) hours

We welcome customer feedback. Please email your comments to tsupport@proquest.com or visit www.proquest.com/go/suggestions.

Thank you for continuing to support ProQuest and the products we provide.